We moved into a newer home that was just about 10 years old but had issues with major ice damming and icicles due to heavy snow. This led to water damage inside of the house as the ice was melting and making its way inside our home.
I had multiple quotes from several roofing outfits and they just eyeballed the situation and wanted to simply re-do the flashing. Most did the assessment from the street without going on the roof. None offered a guarantee.
I came across Swistun on the net and found that they required a fee to assess the issue. I was a bit hesitant but went ahead anyways and i am very glad i did. The owner Casey came out and spent time not only on the roof but also inside of the attic to see what the cause might be. An assessment was made and a very detailed and illustrated solution/proposal was created with several options including ones with guaranteed no-leak options.
Construction was done last summer and Casey was there for the majority of the work done. His crews were on time and kept the grounds clean. It was completed within the time frame since weather cooperated with us. He also took care of a gutter leak for free while he had his crew out. Everything looked great in the end as he had to do some construction to widen an exit of my roof valley to provide better drainage.
After completion, Casey even stopped by after a heavy rain just to make sure things were draining correctly and made some adjustments back up on the roof to correct a potential issue. Mind you, this was after i paid the bill so it wasn't something i was expecting as a followup. You can tell he has a passion for problem solving.
The big test was the following winter. Even after the early winter snowstorm that dropped an incredible amount of snow in a short period of time, the icicles and ice dams never formed. The solution worked brilliantly well!
Also on a side note, the process was very easy throughout the entire project as Lori is the main contact person in his office and is very easy to communicate with. Casey is also very responsive. Wish all companies worked in this manner!
I wouldn't consider them a bargain comparing to a regular roofer. However, if you want your roof leak situation fixed correctly, this is the way to do it! Swistun is a class act from start to finish!
I’m writing this note to Thank You for our Wonderful New Roof!
Our trust in you started many years ago when you helped us with our first new roof. The quality workmanship you delivered then…in fixing the structural problems with the sagging roof over the front porch, and with the installation our new skylight…was superb! In fact, the entire job went so well, that choosing you to help us again this time, was obviously an easy decision for Barb and me.
You controlled the process and your workers so well, to make sure our new gutters and downspouts were protected. As was our driveway when the dumpster arrived. Thank you! We are also delighted with the innovative “Chimney Cricket,” which will channel the rain water away from the large chimney.
Finally, thanks so much for the excellent job in cleaning up each day. I never saw any mess, and I never found any nails!
We Love Our New Roof! Beautiful Job!
Many Thanks…Barb and Jim Shaffer
We did not collect testimonials since Angie's List® came around. The following review was placed by our customer on Angie’s List® back on October 26, 2010.
To check out our current reviews there...click on the image below:
Description Of Work:
Complete re-roofing of house with new gutters.
This is a very important review for me. I've been an Angie's List member since it started; my analysis is that most Angie's List companies are in the middle more or less; I use Angie's List to avoid crooks and, occasionally, to find superlative businesses. Swistun is a superlative business. Swistun's was the highest of the six Angie's List bidders. Casey Swistun was the only one to come inside our home, which he did multiple times. He is always punctual and organized. He is extremely intelligent in every way. I read his Angie's List reviews last year when he and his workers had received an "A" in every review and I believe in every subcategory of every review. I thought he must have a superhuman crew. They almost are. The way Casey Swistun does business is the only way to do business if there is a permit or other legal issue or if your roof has any complications or problems. His crew is battle-tested. I would recommend Swistun as the only roofing and gutter company to hire with the following caveat: this highest possible recommendation holds as long as Casey Swistun is still able to go up on roofs. I watched him and his crew. It was amazing. More than that, it was an honor.
Recently I had an extensive repair problem involving my patio, roof and guttering system. I decided to go with Swistun company because they were recommended to me and they seemed to be well knowledgeable about variety of systems in house construction. I was so glad I had them take care of my house! I was aware that my project did require somebody more than familiar with structure engineering and as well with roofing, siding and gutters. Casey was helpful and very committed to meeting all my expectations even though it took him months to finally take care of my project, but it was worth to wait for. I could tell that no matter what job he was doing he was very precise and going for best results possible. I felt I could trust his expertise and I knew I was getting most honest and solid service because he was explaining all his work every step of the way. I also know he saved me a lot of money in a long run because of how strategic his work was and attentive to detail.Janina Geber,
Thank you Casey 🙂